Spave Mobile Car Wash
Terms of Service and Liability Waiver
Last updated: June 2025
By subscribing to any Spave Mobile Car Wash plan — whether through our website, a manual sign-up or any other method — you confirm that you have read, understood and agreed to these Terms of Service in full. These terms apply immediately upon subscription activation.
1. SERVICE DESCRIPTION
Spave Mobile Car Wash provides mobile vehicle cleaning services on a subscription basis. Our team visits your nominated location on your chosen day and time slot to perform the agreed service. All equipment, water and cleaning products are supplied by Spave. Clients are not required to provide any resources.
2. VEHICLE CONDITION DOCUMENTATION
Before every wash our team will record a video walkthrough of your vehicle capturing its full exterior condition including any pre-existing scratches, dents, marks, chips, stains or damage. This video is recorded as a timestamped record and is used to document the condition of the vehicle before our team begins work. By subscribing you consent to this vehicle inspection and recording taking place at every service visit. Spave will not be held liable for any damage, mark, scratch, dent, chip or blemish that is documented in this pre-service recording. The pre-service video constitutes conclusive evidence of the vehicle's condition prior to our involvement.
3. NO LIABILITY FOR PRE-EXISTING DAMAGE
Spave Mobile Car Wash accepts no liability whatsoever for any pre-existing damage to any vehicle. This includes but is not limited to scratches, swirl marks, paint chips, dents, faded paintwork, cracked windscreens, damaged trim, worn tyres or any other condition present on the vehicle before our team begins work.
4. LIMITATION OF LIABILITY
To the fullest extent permitted by South African law Spave Mobile Car Wash its owners employees contractors and agents shall not be liable for any direct indirect incidental special consequential or punitive damages arising from the use of our services. This includes but is not limited to damage to the vehicle, damage to property at the service location, loss of personal items left in the vehicle, or any claim arising from the performance of our services. Our maximum liability in any circumstance shall not exceed the value of one billing cycle paid by the subscriber.
5. NO-DRIVE POLICY
Spave technicians are strictly prohibited from driving or moving any client vehicle under any circumstances. Vehicles are serviced exactly where they are parked. If access to the vehicle interior is required for Elite Full House, Premium or VIP services the client must ensure the vehicle is unlocked or make arrangements for key access with their estate security, building management or a designated representative. Spave accepts no liability for any incident arising from a vehicle being inaccessible at the time of a scheduled service.
6. SUBSCRIPTION BILLING
All subscriptions are billed automatically every 28 days using the payment method provided at sign-up. By subscribing you authorise Spave to charge your nominated payment method every 28 days until you cancel your subscription. Cancellation must be done through your client dashboard or by contacting us directly. Spave does not offer refunds for partial billing cycles. If a payment fails your subscription will be marked as lapsed and service will be suspended until payment is resolved.
7. CANCELLATION POLICY
You may cancel your subscription at any time from your client dashboard. Cancellation takes effect immediately. You will not be charged again after cancellation. No refunds are issued for the current billing cycle. Spave reserves the right to cancel any subscription at its discretion with immediate effect.
8. SERVICE AVAILABILITY
Spave will make every reasonable effort to service your vehicle on your chosen day and time slot. In the event of extreme weather conditions, vehicle inaccessibility, force majeure events or circumstances beyond our control Spave reserves the right to reschedule a service without liability. Spave does not guarantee service delivery on any specific day or time and shall not be liable for any loss arising from a delayed or rescheduled service.
9. CLIENT RESPONSIBILITIES
The client is responsible for ensuring their vehicle is accessible at the nominated location during the chosen time slot. The client is responsible for removing all valuables from the vehicle before the service visit. Spave accepts no responsibility for any personal items left in the vehicle during or after a service.
10. PRIVACY
Spave collects personal information including your name, contact details, address and payment information solely for the purpose of providing our services and processing payments. We do not sell or share your personal information with third parties except as required to process payments through our payment gateway. Vehicle inspection videos are stored securely and used solely for liability documentation purposes.
11. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa. Any dispute arising from these terms or our services shall be subject to the jurisdiction of the South African courts.
12. AMENDMENTS
Spave reserves the right to update these Terms of Service at any time. Updated terms will be posted on this page with a revised date. Continued use of our services after any update constitutes acceptance of the revised terms.
13. CONTACT
For any questions regarding these Terms of Service please contact us via WhatsApp or email as listed on our Contact page.
By completing your subscription payment you confirm that you are 18 years of age or older, that you have read and understood these Terms of Service in full, and that you agree to be bound by them.